Privacy Policy

1. Information We Collect

Nexoro collects several categories of information when organizations use the platform:

• Contact information: name, email address, organization, and team affiliation
• Account information: login credentials, preferences, and account settings
• Integration data: project, ticket, issue, and related metadata from Integrated Services
• Usage and device information: IP address, browser type, operating system, and activity logs
• Communications: support requests, feedback, and messages

We do not request or store passwords for Integrated Services.

2. Access to Integrated Services

Users authorize Nexoro to connect to their Integrated Services. The platform extracts relevant business data and processes it to deliver platform features. Large Language Models (LLMs) and other AI technologies analyze this data to generate user insights, with processing occurring within Nexoro's systems or through trusted AI providers.

3. Personal Information from Integrated Services

Nexoro does not intentionally store personally identifiable information from Integrated Services. While project content may incidentally include names or emails, systems process only data necessary for AI functionality, with steps taken to minimize and sanitize any incidental PII.

4. Sources of Information

Information comes from:

• Direct user input during account creation or service connections
• Automatic collection during platform interaction
• Integrated Services upon user authorization
• Service providers supporting infrastructure

5. How We Use Information

We use the information we collect to:

• Provide and improve Nexoro functionality
• Process integration data with AI for insights
• Detect fraud and secure accounts
• Respond to support requests and provide notifications
• Meet legal compliance obligations

We do not sell or rent your data to third parties.

6. How We Disclose Information

Information may be disclosed to:

• Service providers supporting operations
• Connected Integrated Services per authorization
• Authorities if required by law
• Parties in business transactions like mergers or acquisitions

7. Data Retention

Personal and integration data are retained while accounts remain active or as needed to provide services and comply with legal obligations.

8. Security

We use industry-standard protective measures to safeguard your data, though no system or transmission method is 100% secure.

9. Your Rights

Users may have rights to:

• Access held data
• Correct inaccurate information
• Delete data upon request
• Restrict or revoke Nexoro's access to Integrated Services

10. Changes to This Policy

Updates will be posted with a revised Effective Date.

11. Contact

If you have questions about this privacy policy, please contact us at info AT nexoro.ai